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At ARIES, we are committed to providing exceptional customer care and ensuring a satisfying shopping experience for all our valued customers. Our Customer Care Policy outlines our approach to addressing inquiries, and concerns and providing assistance for our handbags and lab-grown diamond jewelry products.

 

1. Customer Inquiries

We encourage customers to reach out to us with any questions, concerns, or inquiries they may have regarding our products. Our knowledgeable customer care team is available via the contact us page during business hours to assist with product information, order status, customization options, and more.

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2. Product Information

We strive to provide accurate and detailed information about our handbags and lab-grown diamond jewelry. Our website features comprehensive product descriptions, specifications, and high-quality images to help customers make informed purchasing decisions. yet if you want to know more please message us from contact us. 

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3. Customization
For customers seeking personalized products, we offer customization options for both handbags and lab-grown diamond jewelry. Our customer care team will guide customers through the customization process, ensuring their unique preferences are met. 

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4. Order Assistance
Our customer care team is available to assist with order placement, tracking, and any changes that customers may wish to make to their orders. We aim to provide prompt and transparent communication regarding order status and delivery.

 

5. Returns and Exchanges
In case a customer is receiving the damaged / wrong item, we can exchange the item. We accept returns within 1 week of the purchase. Please notify us immediately after receipt. Both delivery costs to and from will be on us.  customer care team will guide customers through the process, ensuring a smooth experience. while return or exchange required items are receipt of the payment, invoice, and item certificate is required. Applicable within Japan.

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6. Warranty and Repairs

The item's damage highly depends on the type of usage. We stand behind the quality of our handbags and lab-grown diamond jewelry. Our products are covered by a warranty against manufacturing/shipping defects when you receive them. Notify us within 1 week of receipt and we will repair or exchange the item. Should any issues arise, our customer care team will assist customers in initiating warranty claims or arranging repairs.  Applicable within Japan.

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For Jewelry items even though broken by rough usage or accidental damage we have repair services available. Please consult our customer care, they will guide you through the process and repair quotation. 

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7. Feedback and Suggestions

We value the feedback and suggestions of our customers as it helps us improve our products and services. We encourage customers to share their experiences and opinions, and we are dedicated to actively considering and implementing valuable suggestions.

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8. Privacy and Security
Customer information, including personal and payment details, is treated with the utmost confidentiality and security. We adhere to industry standards to protect customer data and ensure a safe shopping environment.

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9. Continuous Improvement
We are committed to continuously improving our customer care services. Regular training and feedback mechanisms for our customer care team ensure that they are equipped to deliver exceptional support.

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At ARIES Tokyo, we believe that exceptional customer care is at the core of our brand's success. We are dedicated to building lasting relationships with our customers by providing outstanding assistance, transparent policies, and top-quality products.

 

ARIES TOKYO
Customer Care Team
Contact Information: Live Chat on the Website
Business Hours: Mon-Fri 9:00-6:00